Your questions, our answers

The price of each treatment is set by Lämsin and shown in the app before you order, together with the travel cost. You pay after the treatment, in cash or with your Lämsin wallet.

If the waiting time or the treatment lasts longer than planned, the extra time is counted: the estimate tells you so before you order. You get the exact price at the end of the treatment, and you check it before paying.

After the treatment. The health professional records the care given in the app; you check the total, then read out your 4-digit code to confirm it.

You then pay in cash, or with your Lämsin wallet, which you top up by mobile money (Flooz or Mixx by Yas).

Yes. When you order, choose “For someone close to me”, then the place of care, for example their home. You follow the health professional's arrival from your phone.

Before paying, you check the care recorded by the health professional and the total. If something is wrong, tap “Report a problem”: the health professional corrects what they recorded. If the disagreement continues, the Lämsin team reviews the order and decides.

After the treatment, you rate the health professional. The team follows ratings and reports, and can warn or suspend a health professional. For any complaint, call support on +228 92 28 70 42.

Lämsin is opening soon in Lomé. Join the waiting list: we will let you know by SMS or WhatsApp on the day Lämsin opens in your neighbourhood.

Before receiving their first request, each health professional shows our team, in person, their diplomas, their ID and their criminal record, then follows a training on the app, its rules and its ethics. No account is activated without this check.

As soon as a health professional accepts your request, you see their name, photo and profession.

No. In a life-threatening emergency, go straight to the nearest hospital. Lämsin helps you with care at home, not with an emergency.

Qualified health professionals: nurses, midwives, physiotherapists, speech therapists, doctors and other health workers. Each profession is checked according to its own rules.

You also need an Android phone and a Togolese phone number.

In the app, you attach your diploma or its certificate, the certificate from your professional order or association, and a valid ID.

At the in-person session, you bring the certified documents: CV, criminal record, ID card, diploma certificate, practising diploma and certificate from your order. The website itself does not ask you for any document.

No. You go online when you are available, and you accept or decline each request: Lämsin adds to your activity, around your schedule. Just check that your employment contract or status allows an extra activity.

At the end of the treatment, you record in the app the care you gave. The family checks the total, then gives you their 4-digit code to confirm it.

They pay you in cash, or with their Lämsin wallet: the amount then arrives in yours, and you can withdraw it to your mobile money.

Lämsin keeps 18% of the confirmed total of each order, travel included. On a treatment of 10,000 F CFA, you keep 8,200 F CFA.

Indicative example: rates and the commission rate may still change before opening.

Lämsin's commission is taken from your wallet as soon as the family confirms the total, even when they pay you in cash.

To go online and receive requests, your balance must therefore be above zero. If it falls to zero or below, you top up your wallet by mobile money (Flooz or Mixx by Yas), then go back online.

Yes. Each request shows the neighbourhood, the distance and the care requested: you accept it or decline it. If you do not answer, it is offered to other health professionals.

Once you have accepted a request, you can still withdraw before arriving, giving a reason: the search starts again straight away for the family. Withdrawals are followed by the Lämsin team.

It is the request of an organisation (health centre, clinic, company…) that needs a qualified health professional. It describes the profile sought, the number and the duration, and Lämsin puts it in touch with Heroes: qualified health professionals, checked in person by our team.

Its terms (contract, rate) are presented to you by the team. Send your request from the Organisations page, or call support on +228 92 28 70 42.

Your organisation is first checked by the Lämsin team: legal registration document, valid licence, in-person check, then training on the app.

You then add your services and your prices; they become visible to families once approved by the team. Lämsin keeps 18% on each service delivered. To get started, send a request from the Organisations page.

Indicative rate, which may still change before opening.

Only you. Neither health professionals, nor organisations, nor the Lämsin team have access to it. The health professional leaves the report of their visit in it, and can no longer read it afterwards.

Each opening requires a one-time code, sent by SMS or e-mail, and the record locks as soon as you leave it. To show it to a health professional, you open it yourself.

Only what you write in its forms (waiting list, pre-registration, organisation request, message), so that we can reply. Never any information about your health, nor any ID or diploma.

The website has no advertising and no advertising tracker: it does not follow you from one site to another.

Write to us using the contact form, or call support on +228 92 28 70 42: we delete what you sent us through the website. Without any request from you, this information is deleted anyway after a limited time.

The website does not create an account. To delete your account in the app, request it from your Profile, in the app.